Description

The Guest Relations Executive (GRE) will be the primary point of contact for guests, ensuring a welcoming and professional experience. The role involves handling guest inquiries, managing check-in/check-out processes, resolving concerns, and maintaining a positive relationship to enhance customer satisfaction and brand reputation.

Key Responsibilities:

• Greet and welcome guests warmly upon arrival.
• Assist with check-in and check-out processes smoothly and efficiently.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Maintain updated knowledge of services, facilities, and promotions.
• Coordinate with internal departments (housekeeping, food & beverage, front office, etc.) to meet guest requirements.
• Ensure VIP and repeat guests receive personalized services.
• Maintain guest records and feedback reports for service improvements.
• Promote hotel/organization facilities, events, and offers.
• Handle reservations, room allocation, and special requests.
• Follow standard operating procedures (SOPs) to ensure service consistency.

Work Environment:

• Location: Madhupur
• Shifts: Rotational, including weekends and holidays.